At Tille Group UAB, we aim to deliver a reliable VPN service and a smooth customer experience. This Refund Policy outlines the circumstances under which refunds may be provided.
1. Eligibility for Refund
Refund requests must be submitted within 14 days of the original purchase. Only purchases made directly through our website are eligible for a refund.
2. Non-Refundable Cases
Refunds will not be issued for renewed subscriptions, purchases made through third-party platforms, or in cases where significant usage of the VPN has been recorded.
3. How to Request a Refund
To initiate a refund, please email us at help@zlokr.com with your order number, payment details, and the reason for the request. We aim to process valid refund requests within 5–10 business days.
4. Refund Method
Approved refunds will be issued via the original payment method. Please note that processing times may vary depending on your financial institution.
5. Discretion and Abuse
Tille Group UAB reserves the right to deny refund requests deemed abusive or inconsistent with the terms outlined here.
6. Policy Changes
We may update this Refund Policy at any time. The latest version will always be available on this page.
7. Contact
If you have questions or concerns, reach out to us at help@zlokr.com or write to Žirgų g. 18-6, Raudondvario k., LT-14257 Vilniaus r. .
Policy date: 09.10.2025